Return & Refund Policy

We take great care in packaging and delivering our products so they reach you fresh and in perfect condition. We offer a replacement or refund only for products that arrive damaged, defective, tampered with, leaking, or incorrect — we do not accept general returns on our food products.

Damaged, Defective, Tampered, or Wrong Products

• You must report damaged, defective, tampered, leaking, or incorrect products within 48 hours of delivery.
• Please provide clear photos and/or a video of the product and its packaging along with your report — this helps us verify the issue quickly.
• Once your report is reviewed and approved, we will provide either a replacement of the same product or a full refund, at your choice where available.

Non-returnable Products

Because our products are food items, and for reasons of hygiene and safety, the following are not eligible for return, replacement, or refund:

• Products that have already been opened.
• Change of mind after placing or receiving an order.
• Personal taste or flavour preference.
• Products that have already been partly or fully consumed.
• Products damaged due to improper storage or handling by the customer after delivery.

Refunds

• Approved refunds are issued to the original payment method.
• Refunds are usually processed within 5–7 business days after approval.
• The exact time for the refund to reflect in your account may vary depending on your bank or payment provider.

Replacements

For products that are damaged, defective, tampered with, leaking, or incorrectly delivered and reported within 48 hours of delivery, Maa Nutrition may provide either a full refund or a replacement product at no additional cost.

Customers are generally not required to return the original product unless specifically requested by Maa Nutrition during claim verification.

No replacements are provided for:

• change of mind,
• personal taste preference,
• opened products,
• products consumed by the customer, or
• improper storage after delivery.

Fraudulent or Invalid Claims

Maa Nutrition reserves the right to investigate and reject any claim that is found to be fraudulent, invalid, or inconsistent with this policy.

Contact Us

To report an issue or request a replacement or refund, please reach out to us through our Contact page with your order details and supporting photos or video. Our team will review your request and get back to you as soon as possible.